General sales conditions

GENERAL
1) Placing an order with Highdogs shall imply your acceptance of our general purchasing/sales conditions, thereby your agreement with the conditions and your commitment to observing the conditions and provisions hereunder. These conditions shall apply to all orders and agreements with Highdogs. A derogation from the conditions shall be allowed solely with the written agreement of Highdogs. Both you, as a customer, and Highdogs shall acknowledge any electronic communication and shall not deny the validity or legal effect thereof owing to the fact that it is an electronic communication.

2) The conditions shall respect your rights as a customer and those of Highdogs as a supplier (sales contract).

3) These sales conditions shall apply but Highdogs shall invariably be entitled to adjust or amend these sales conditions. In the case of ongoing contracts, the sales conditions applied shall be those applicable at the time the sale was made.

4) Until such time as the payment has been completed, the products shall remain in the possession of Highdogs. Solely appropriately completed order forms may be processed, so be sure to provide a valid e-mail address and a valid telephone number. In the event of any doubt about the accuracy of the information provided, Highdogs shall be entitled to refuse to handle the order. Orders shall be accepted solely once a payment has been made in full.

5) Highdogs shall be entitled to refuse orders, a part of orders or specific customers without being required to give a reason for this action. You shall be notified in this case.

6) The general conditions shall apply to all Highdogs products and services and to all agreements concluded with buyers of Highdogs products and services.

7) You may always get in touch with us by e-mail or telephone.
(e-mail : info@HighDogs.eu tel:0032 (0)3 667 51 21)

8) Nothing on this site may be used by third parties without Highdogs consent. All the rights concerning the site, the logo, texts, photographs and images are reserved for Highdogs. The international copyrights shall apply to the entire contents of the Highdogs website.

9) Products shall be delivered while stocks last, and should they run out we shall get in touch with you with a view to cancelling your order, where appropriate. Special offers shall continue as long as these products are in stock. Highdogs may not be held liable for any damage ensuing from a product not being in stock.

10) Should Highdogs not be able to fulfil an order for whatever reason, this shall be notified to the buyer. Highdogs shall not be required to pay any compensation under this heading.

11) Should you provide Highdogs with data media, electronic files, software, etc., you must guarantee that these are free of viruses and defects.
12) Highdogs may not be held liable for any inaccuracies or typing errors on the website.


ORDERING, SUPPLY AND PROVISION
13) Orders should be placed through our Internet site. Your order may be sent by post or, subject to an agreement, be collected.

14) Products shall be delivered via the services of DHL post or such-like.

15) Highdogs may not be held liable for any misunderstandings, delays, shortcomings or inadequately agreed order data and notifications as a result of using the Internet or any other means of communication.
This shall apply for communications between you and Highdogs and between third parties and Highdogs, insofar as this has a bearing up the relationship between you and Highdogs.

16) Nor may Highdogs be held liable for theft or damage to an order during shipment. Highdogs may not be held liable for the integrity of the way the goods ordered by you are delivered.
On the basis of a special request by you, you may be sent an order subject to additional liability and signature for delivery. In the event of any mishaps during shipment, compensation for the material damage may be possible. Any compensation offered may never be higher than the value of the material bought. This shipment method involves extra charges.

17) The agreement shall apply as soon as Highdogs processes your order

18) The delivery time in Belgium shall differ according to the payment method decided upon. Your order shall generally be sent to you during the week when we received your payment, but it may be a few days later than the week in which you paid, as banks generally need a few days to transfer funds. Items not in stock may take from 6 to 8 weeks to deliver.
Should the delivery time nonetheless be longer than expected, please get in touch with us. An order you feel is not being delivered quick enough may no longer be cancelled.

19) The delivery time for all other countries is long, as your product has to travel a longer distance. Some products may take up to three weeks after being ordered to be delivered. The delivery time is one to three weeks on average after payment, unless the products are not in stock then the delivery period is roughly eight weeks.

20) The delivery times are provided solely for illustrative purposes, hence Highdogs may not be held liable for an order that takes a long time to arrive.

21) Should you wish to cancel an order because you think this may take too long to arrive or for any other reason, this is possible solely when we have not yet dispatched the order.
If this has not yet been paid for, you may cancel the order without any problem because your order has not been sent. However, if you have already paid, you need to get in touch with us and if we have not yet dispatched your order you may cancel it or amend or change it straight away and be refunded (nonetheless there is only a small chance that your order had not yet been sent, as we send your order on the day of payment).
Should your order already have been sent, you shall be refunded solely when the item is returned within seven days with nothing missing and in its original packaging (see conditions N° 40).

22) Once we have processed and sent your order we shall send you an e-mail. All your orders shall be delivered to the address you provide us with. Should you be out when your order arrives, the post office employee shall leave a note to tell you when and where and in which post office your order may be collected. The item has to be collected within three weeks, otherwise we shall try to get in touch with you. Should you fail to react, Highdogs shall no longer handle any orders you may place.

23) As a buyer you shall be required to remove your order as soon as it is available. Should you fail to do so or if your order is not collected from the post office in good time, this shall be repossessed by Highdogs, whereupon you shall not be refunded.

24) An order may be delivered incomplete (except in the case of theft). In this case you should send us an e-mail within seven days to notify us thereof. The consignment shall then be completed at our expense, where appropriate.

25) Should you have any special transport requirements, you may get in touch with us about this subject. This shall involve extra costs chargeable to you.

26) Shipment costs must also be paid prior to the product being sent.

27) Highdogs shall undertake, pursuant to an agreement with you, to deliver a product that is consistent in terms of price and quality and deliver a product later on, if the immediate delivery of a product is out of the question for whatever reason.

PRICES
28) The prices shown on the site are consumer prices. They are denominated in Euro and include VAT. The costs for handling, transport, shipment, insurance and statutory contributions are not yet featured in the prices featured on the website.

29) Highdogs shall be also entitled after the conclusion of the agreement to add to the price changes in the rate of taxation and/or levies if there are adjustments to the VAT rates and excise duties that are therefore published.

30) All price information in hard copy or electronic form shall be subordinate to the price featured on the website.

31) Highdogs may not be held liable for any typing errors, such that incorrect information or prices are unintentionally provided. Should this nonetheless occur contrary to customary practice, this site shall be adjusted but the buyer shall be entitled to cancel an order when learning the correct price or correct information.

32) Should the buyer not be based in the country of export, the buyer personally has to pay any import duties and additional transport costs and other VAT charges.

33) In the light of suppliers adjusting their prices, Highdogs may decide at any time to adjust the prices of future deliveries without having to provide reasons therefor. Should the prices be adjusted in this way, a buyer who has just forwarded an order shall be entitled to cancel the order if this is not yet not on order with HighDogs. However, a contact shall be first made towards this end.

34) In the case of orders over the Internet, payments can be made in various ways: transfers or advance payments (see website for N°s).
Should you decide to pay by a transfer, the amount has to be transferred within seven days.
The payment has to be credited to our account within seven working days, otherwise your order shall be cancelled.

35) Shipping costs are automatically calculated.

36) Should you fail to pay within two weeks Highdogs shall be entitled to terminate the agreement with you and refrain from concluding any further agreements with you.

37) A composite quotation shall not oblige Highdogs to deliver a part of the goods contained in the offer or tender against a corresponding share of the price indicated.

38) Offers or tenders shall not automatically apply to repeat orders.

EXCHANGES, COMPLAINTS AND RETURNS
39) When goods are delivered you are required to check if they are consistent with what was agreed upon. If this is not the case, you should notify Highdogs in writing within seven working days after the delivery.

40) Should the order fail to live up to your expectations, you shall be entitled, in consultation with us, to return the product in its original packaging within seven working days after receipt. The product should obviously not be used or washed and any cards that were attached should still be attached. The product has to be returned to us undamaged. We shall refuse any insufficiently stamped or unstamped packages.
You need to enclose a copy of your proof of purchase and your bank number, plus a letter stating the reasons for returning the good. You may also e-mail this to us. At the latest 30 days after receiving the product, and provided it meets all the aforementioned conditions, we shall refund you your purchase price, minus the shipping costs. Highdogs shall not pay your return costs unless it sends you a completely wrong order, meaning a completely different product to the one you ordered

41) The item you wish to exchange or return has to be back in our possession within a limited period of time, to be agreed with you when you get in touch with us (this period shall differ according to the distance the item has to travel).

42) Highdogs shall be required to refuse items that are damaged or that have already been used. The items need to be sent to the following address: Groenendriesstraat 4, 2920 Kalmthout, Belgium

43) Highdogs shall not countenance any repayment unless prior consultations have been undertaken. As soon as you get in touch with us, we shall provide you with instructions for returning the product.

44) Should you wish to exchange the product for another more expensive one, we shall charge solely for the shipping costs and any supplement for the product. The amount has to reach the Highdogs account number before your order is sent. A refund is out of the question.

45) Should your order not be returned within seven days, the goods shall be regard as accepted without any objections.

46) You are personally responsible for returning products and Highdogs shall not be held liable for any mishaps.

47) Special offers may not be exchanged or returned.

WARRANTY
48) Highdogs shall guarantee the quality of its products. The warranty shall differ according to the product. For some items, such as toys, no warranty shall be available, while the warranty period shall differ for other items. The warranty period shall be featured on the item's packaging or instructions for use or shall be notified to you by Highdogs. If this is not the case, this means your item is not covered by a warranty.

49) Warranty agreements shall apply solely if Highdogs is notified about the discovery of a fault within fourteen days in writing or by e-mail. The message should be accompanied by a short description of the shortcoming and a copy of the invoice. Should the fault affecting your item still be covered by the warranty, we shall ask you to forward the product, once again with a copy of the invoice.

50) Once the item reaches us, Highdogs shall inspect the damage and decide whether this is covered by the warranty or otherwise. If it is, Highdogs shall pay for all the shipping costs. Consequently, we shall refund you your costs of shipping to us, otherwise, you shall be required to pay all administration and shipping costs, to and fro. We shall send you your items back only when the amount you are charged for the shipping costs reaches our account in good time.

51) Highdogs shall send you an e-mail to let you know if your item can be repaired under warranty or otherwise. If not you are at liberty to decide to have your item repaired on your account and at your expense. Highdogs shall then make a prior estimate of the price for the repair, including additional transport costs.

52) If your item may not be repaired under warranty, the sum you have to pay for the return and any repairs has to be paid into our account beforehand before we return your item.

53) You have to e-mail us to let us know if want to have your item repaired or otherwise, we shall answer the e-mail. Should you not wish to have the item repaired, this e-mail shall feature only the shipping costs, which have to be transferred to Highdogs account within seven working days after the e-mail has been received. You item shall be returned after the payment is received. If you do wish to have the item repaired, we shall send you an e-mail to let you know when it has been repaired. You then need to transfer to Highdogs account number the sum required for the repair and the shipping costs and to do so within 14 days. Should you fail to do so, we shall try to get in touch with you. Should you fail to react, the product shall remain in our possession. Should the amount still not have been transferred by you after one month, 5% interest shall be charged against the sum owed. If you have still not reacted after three months, the item shall become the property of Highdogs.

54) If all the warranty-related conditions are met, Highdogs shall repair or replace the returned item free of charge.

55) The warranty shall not apply should you make changes to the item, when the defects are the result of misuse, such as failing to take account of the instructions for use or not respecting the right size. Nor shall the warranty continue to apply to the item if it is handled extremely carelessly or with brute force.

56) Nor shall the warranty apply if Highdogs is not notified in good time about the shortcoming/complaint, and is thus unable to inspect the complaint or repair the item in good time.

57) Highdogs does not offer any warranty for toys.

58) If your item can no longer be repaired Highdogs may decide to replace the item or refund a part of the purchase price you paid for it.

59) The warranty shall no longer apply if third parties make any changes to or perform any repairs on the delivered goods. The warranty shall also be suspended if Highdogs finds that in its opinion the product has been misused or poorly maintained.

60) Goods returned should be sufficiently stamped.


PRIVACY
61) Highdogs shall record information you provide in a file to be used to ensure your order can be fulfilled as quickly as possible. Solely Highdogs has access to this file.

62) Highdogs respects your privacy, ensuring any personal information you provide is treated as strictly confidential.

63) Highdogs shall never transfer or sell this information to third parties. Highdogs shall make this information available to third parties solely when they are involved in the process of fulfilling your order.

64) Our employees and third parties helping with the fulfilment of your order are required to treat your information as strictly confidential.

65) Highdogs shall be entitled to use your e-mail address to keep you informed of any changes to the site, campaigns and special offers. Highdogs may use your information for its own advertising purposes. If you prefer it is not used for this purpose, you must inform Highdogs thereof.

66) You shall be entitled to have your information corrected or deleted.

LIABILITY
67) Highdogs may not be held liable for any changes affecting the health of a dog, child, person or any other living being as a result of the use of our products. The risks involved in using the products shall be your responsibility as soon as they are delivered. Highdogs may never be held liable in this respect nor can it be required to provide any compensation.

68) The sizes/weights/recommendations, colours featured on the site are provided solely for illustrative purposes. Highdogs may not be held liable in this respect.

FORCE MAJEURE
69) A force majeure refers to any circumstances outside the control of Highdogs and not attributable to its fault that could not have been foreseen when the agreement was concluded. They are such that it is impossible for the agreement to be observed or continue to be observed. Examples of these are: government measures, delivery delays, strikes, poor weather conditions, stock or staff shortages, etc.

70) In the event of a force majeure, Highdogs shall be entitled to cancel part or all of the agreement. Highdogs may therefore terminate the fulfilment of the obligations, without being required to provide compensation.

SUSPENSION AND TERMINATION
71) Highdogs shall be authorised to terminate the agreement or suspend the observation of the obligations should you fail to observe the requirements in the agreement or do so incompletely. Highdogs shall also be entitled to terminate the agreement when it has good reason to fear you shall not comply with the requirements.

APPLICABLE LAW
72) These sales conditions shall be governed by Belgian law and the courts of Antwerp shall be competent to deal with disputes